Can I cancel my order?

Written by Volcom Support

Currently we do not have access to edit or cancel individual items within an order and if you are interested in receiving an alternative size, color or style, a new order would need to be placed directly online. When the incorrect item(s) arrive, simply following the below steps for a prompt return:

1. Click the Auto Returns link within the footer of our website (https://www.volcom.com/a/returns)

2. Add your order # and the same email address used to place the order.

3. Select the item(s) you wish to return and include the quantity/reason for return.

4. Select return method

Pre-paid FedEx label
Ship with alternative carrier

5. Package your item(s) and drop it off at the nearest FedEx location with label taped to the outside or RMA # written on the parcel. Once received (3-5 business days), a credit memo will be emailed to you as proof of the refund.

Original shipping charges will not be added to refund.
Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%).
All returns will be processed as a refund back to the original credit card/payment on file.
No exchange policy in place, a replacement order will need to be placed separately.
Returns must be initiated from the original point of sale. Online orders will not be accepted for refund or exchange within our retail/outlet locations.

Note: Prepaid FedEx label is only offered to the United States and Canada customers. This offer excludes orders being shipped from Puerto Rico, certain US territories and Yukon territory. Products or packages mailed directly to Volcom Headquarters without RA # will be REFUSED and returned to the sender at their cost. RA #'s are valid for only 30 days and will be returned if received after 30 day period.

For additional information regarding our online return policy please visit https://www.volcom.com/blogs/returns-and-warranties/return-policy