Loyalty Rewards Program Frequently Asked Questions

How do I join the Rewards program?
Create an account on www.volcom.com to become a Member. Membership is free. Visit www.volcom.com/blogs/campaigns/volcom-stone-rewards for more information.

 

 

I’m from outside the United States, can I join?
The Loyalty Rewards Program is available for US customers on www.Volcom.com and CA customers on www.Volcom.ca.

 

 

Can I receive points for purchases made prior to joining the loyalty program?
No, only purchases made after joining the loyalty program are eligible to receive points and count towards your total Tier spend.

 

 

When will my points be awarded to my account?
For purchases made on our website, points will be awarded to your loyalty account when your order ships. For purchases in a participating Volcom retail or outlet store, points will be awarded within 30 minutes of your transaction in store. In order to receive your points for your in-store transaction, you must tell the store associate at the start of the transaction that you are a loyalty member and give them your email address that is associated with your account. If you are not yet a loyalty member, but would like to join, the store associate can sign you up at the register at the start of the transaction. You will be required to activate your account on volcom.com in order to view and redeem your points

 

 

How do I redeem my points for a Reward?
When shopping on volcom.com, Points can be redeemed towards a Reward coupon at checkout. You must be logged in to your account using your Volcom Stone Rewards email address to redeem points for a Reward at checkout. Also, to receive free economy shipping and/or to apply any loyalty member-specific promotions, you must be logged into your account when beginning checkout.

 

If you are shopping in one of our participating Volcom retail or outlet stores, you can visit volcom.com/rr which will allow you to login by just providing your email address and clicking on the one-time use secure link that is emailed to you. Once logged in you can redeem your points for a Reward coupon code to use in our store. Show your coupon code to a store associate when beginning your transaction to have it applied to your purchase. All Rewards coupons are one-time single use only coupons and any unapplied amounts will not be returned. Rewards coupon codes are non-transferable, ie, you may not use a Reward coupon that was redeemed to use in store, instead online at volcom.com.

 

 

How do I find out how many loyalty points I have?
Login using your Volcom Stone Rewards here and navigate to “My Stone Rewards” section. Here you will see how many points you have, what status Tier you are in, how much you need to spend to reach the next status Tier, as well as a complete history of your point activity.

 

If you are shopping in one of our stores and want a quick way to see your points balance and redeem your points for a reward coupon to use in store, you can visit this page volcom.com/rr that you can login by just providing your email address and clicking on the one-time use secure link that is emailed to you.

 

 

Why can't I use my Reward discount code and a promotional code on the same purchase?
When shopping on volcom.com or in a participating Volcom retail or outlet store, a Reward coupon code cannot be used in addition to another promotional discount code or an additional Reward coupon code. Codes do not stack.

 

 

How can I use more than a $50 discount Reward?
$50 is the max Reward discount to be used per transaction. Only one discount can be used per order. To use additional Rewards, create a separate order and apply your Reward.

 

 

I returned my purchase that was made using a Reward coupon, will I get my points back?
Returns must be made to their original point of purchase. When returning a purchase made on volcom.com, if you return your entire purchase, any Points you redeemed for the Reward coupon code used on that purchase will be credited back to your account.


When returning a purchase made in one of our participating Volcom retail or outlet stores, if you return your entire purchase, you are eligible to receive any Points you redeemed for the Reward coupon code used on that purchase, but you must upload an image of your printed Return receipt at our Store Receipt upload page to have your points credited back to your account (https://www.volcom.com/pages/volcom-stone-rewards-receipt-scanning).


For a partial return of a multi-item purchase, whether made in-store or online at volcom.com, the Reward coupon will remain considered used and any points redeemed for the Reward coupon code will not be credited back to your account.

 

 

Points in my account have gone missing.
Any points earned from a purchase returned in its entirety will be removed from your account. If you’ve earned points on a purchase that is partially returned, your points will be reversed, and your total points earned on the purchase will reflect your original subtotal minus the total amount of the items returned.

 

I didn't get my Birthday Reward.
First you must have visited the 'My Stone Rewards' section of your account on volcom.com and input your birthday month and day at least 30 days before your birthday.


To prevent abuse of this reward, if you inputted your birthdate a day after your birthday, you won't be granted your Birthday Reward until your birthday the following year. If you entered your birthdate less than 30 days prior to your birthday, your Reward will be granted in delay, up to 30 days. If you entered your birthdate any time prior to 30 days of your birthday, your Reward should have been granted normally on your birthday.

 

 

When do my points and/or tier status expire?
Your eligibility to achieve Basic, Plus, and VIP status tiers is based on your cumulative eligible purchases made online at volcom.com, volcom.ca and in participating Volcom retail and outlet stores. Your tier status lasts for 12 months following your entry to the tier unless you continue to make additional purchases within those 12 months that meet the threshold of the next highest tier. Conversely, if you make a return that decreases your 12 month cumulative spend below your current tier's threshold, your tier status will be lowered.

 

 

Can I get points on both my online orders and in-store purchases?
As of May 24, 2021, points can be earned on all transactions at participating Volcom retail or outlet stores in the United States that occur on or after this date. You can view all of Volcom's retail and outlet store locations by visiting our Store Locator (https://www.volcom.com/pages/store-locator).


In order to receive your points for your in-store transaction, you must tell the store associate at the start of the transaction that you are a loyalty member and give them your email address that is associated with your account. If you are not yet a loyalty member, but would like to join, the store associate can sign you up at the register at the start of the transaction. You will be required to activate your account on volcom.com to view and redeem your points.
*Purchases made at the Volcom HQ Corporate store in Costa Mesa, CA are not eligible to receive points or count towards your total Tier spend.*

 

 

I have more than one loyalty account, can I consolidate my points under one single account?
We can accommodate a one-time transfer of any un-redeemed points originally awarded for a purchase. No points accumulated from the completion of non-purchase activities will be transferred.
Total spend between the accounts cannot be combined, and any transfers will have no impact on the remaining account's Tier status.

 

Can I use a retail Reward coupon code for a Volcom Store instead online on volcom.com?
No, Rewards coupon codes are nontransferable between in-store and online at volcom.com. When redeeming your points for a Reward coupon code for in-store use, your points will be debited immediately from your account when your code is generated for you.


In-store Reward coupon codes begin with a VOL prefix as to distinguish them from your previously used volcom.com Rewards that remain in your 'Activity' within the 'My Stone Rewards' section of your account on volcom.com.

 

 

Why does it show I am being charged shipping in the SHOP app?
The Shop app includes your free shipping discount for being a loyalty member in the overall discount applied to your order, but then leaves the shipping charge in the Shipping line item. If you compare your total on the receipt emailed you from Volcom with the total presented in the Shop app, they are the same. We have alerted the developers of the Shop app that it is confusing to customers and are hoping for a resolution soon.