If you did not receive an order placed through our online store front, we suggest calling our Customer Service department Toll Free (855) 252-0503 and one of our representatives would be more than happy to assist you with a Tracer Request with our shipping account manager.

Please have your order # number available, and our representatives will document the issue and file a claim accordingly.  At the end of the call, our representative will let you know what to expect from that point forward, and answer any further questions you may have.