What to do if I did not receive my online order

If you are experiencing issues with receiving your recent Volcom order we suggest calling our Customer Service department Toll Free at (855) 330-0188 and one of our representatives would be more than happy to assist you with a tracer investigation.

Please have your order # available, and our representative will document the issue and file a claim accordingly.  Once completed, we can verify your information and make sure everything is submitted correctly and will also let you know what to expect from that point forward.