Return Procedure

US Returns:

Click the Auto Returns link within the footer of our website (returns.volcom.com) and add the order you wish to send back including the shipping zip code.  Once RMA # is created a pre-paid label will be provided to return the product back for processing.

Canada Returns:

Click the Auto Returns link within the footer of our website (returns.volcom.ca/) and add the order you wish to send back including the shipping zip code.  Once RMA # is created a pre-paid label will be provided to return the product back for processing.

International Returns:

Orders placed on our www.Volcom.com storefront but shipped outside of the US will need to contact Customerservice@volcom.com and provide the order # you wish to return.  A return merchandise authorization number (RMA #) will be provided including additional instructions on where to ship your online return. *International orders are not eligible for prepaid return labels*

 

Auto Return Claim Process:

Click the Auto Returns link within the footer of our website (returns.volcom.com).

  1. Add your order # and shipping zip code.
  2. Select the item(s) you wish to return and include the quantity and reason for return.
  3. Once confirmed, you will be provided a shipping label to return the product.
  4. Prepaid labels are only available to US customers and excludes International, Puerto Rico and certain US territories returns.
  5. Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account.
  • Original shipping charges will not be added to refund
  • Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%)
  • No returns or exchanges on Final Sale items 
  • Exchanges will be processed as a refund and a replacement order will need to be placed separately.
  • Returns must be initiated from the original point of sale.  Online orders will not be accepted for refund or exchange within our retail/outlet locations.

Note: Prepaid label is only offered to United States customers. This offer excludes orders being shipped from certain US territories, Yukon territory, orders shipped to Canada from www.Volcom.com and international orders.

Products or packages mailed directly to Volcom Headquarters without RA # will be REFUSED and returned to the sender at their cost.  RA #'s are valid for only 30 days and will be returned if received after 30 day period.