US Returns:

Click the Auto Returns link within the footer of our website (returns.volcom.com) and add the order you wish to send back including the shipping zip code.  Once RMA # is created a pre-paid label will be provided to return the product back for processing.

Canada Returns:

Click the Auto Returns link within the footer of our website (returns.volcom.ca/) and add the order you wish to send back including the shipping zip code.  Once RMA # is created a pre-paid label will be provided to return the product back for processing.

International Returns:

Orders placed on our www.Volcom.com storefront but shipped outside of the US will need to contact Customerservice@volcom.com and provide the order # you wish to return.  A return merchandise authorization number (RMA #) will be provided including additional instructions on where to ship your online return. *International orders are not eligible for prepaid return labels*

 

Auto Return Claim Process:

Click the Auto Returns link within the footer of our website (returns.volcom.com).

1. Add your order # and shipping zip code.
2. Select the item(s) you wish to return and include the quantity and reason for return.
3. Once confirmed, you will be provided a shipping label to return the product.
4. Prepaid labels are only available to US/CA customers and excludes International, Puerto Rico and certain territories returns.
5. Once the return is received, a notification will be emailed to you as proof of the refund reflecting to your account.

• Original shipping charges will not be added to refund
• Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%)
• No returns or exchanges on Final Sale items 
• Exchanges can only be made for an alternative size for the same style and color.
• Returns must be initiated from the original point of sale.  Online orders will not be accepted for refund or exchange within our retail/outlet locations.
• $7.00 restocking fee applied to all returns from non Plus or VIP loyalty members

Note: Prepaid label is only offered to United States/Canadian customers. This offer excludes orders being shipped from certain territories, orders shipped to Canada from www.Volcom.com and international orders.

Products or packages mailed directly to Volcom Headquarters without RA # will be REFUSED and returned to the sender at their cost.  RA #'s are valid for only 30 days and will be returned if received after 30 day period.