Warranty Policy

Apparel and accessories:  Volcom apparel and accessories are warranted against defects in material or workmanship for 90 days from the original date of purchase.

Warranty is only valid with a proof of purchase from an authorized Volcom Dealer (Copy of receipt or bank statement reflecting authorized Dealer also accepted).  The Volcom warranty program does not cover any defects due to improper fit and any alteration to the product will void warranty.

 *If product cannot be repaired and is no longer available, a like item will be selected for replacement*

Footwear: Volcom warrants all footwear products to be free of defects in material and workmanship for a period of thirty 30 days from the original date of purchase.  This warranty applies when the product is used under normal conditions and for the purpose the product was originally designed.  This warranty does not apply to damage related to accident, alteration, improper care, misuse or negligence.  If, after inspection by Volcom warranty personnel, a product is found to be defective Volcom will repair or replace the product with a comparable model at Volcom’s discretion.

We recommend that purchasers first process their warranty via an authorized Volcom dealer.  If unable, please send an email to Warranty@volcom.com to obtain a warranty authorization.

Bags and luggage:  All Volcom bags and luggage are warranted against manufacturer defects in material and workmanship for 1 year from the date of purchase.  This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials.  Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.  A valid proof of purchase (Receipt or bank statement) must be presented with all claims for warranty services.

Snow outerwear and accessories:  Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a period of two (2) years from the original purchase date. 

To be eligible under the Snow Warranty Program, the original purchaser of the product must provide Volcom with a proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Volcom, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Volcom with the shipment of the product  reflecting the purchase and purchase date of the product (collectively, “Proof of Purchase”). 

What this warranty does not cover

The Snow Warranty Program does not cover defects due to normal wear and tear, damages related to accident, alteration of product, improper care and/or negligence, or the natural breakdown of colors and materials over time.  The use of bleaches, wash additives, dry cleaning, over drying, and/or the failure to properly wash  Product will make the Product ineligible for coverage under the Snow Warranty Program.