Returns Policy: Free 45 day Return Period
Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 45 day return period on all items ordered via phone or online store.
- Items must be in 100% resalable condition
- Return timeframe starts from original ship date
- Items purchased through retail stores must be returned to its original location
Return Claim Process:
- Call or email our Customer Service team and have your order # and items you wish to return available.
- Once your request is received we will email you a return authorization number (RA#), and a pre paid FedEx shipping label to have the product returned to us.
- Print the label out and drop your package off at the nearest FedEx shipping location: (http://www.fedex.com/locate/)
- Once we receive and inspect the product (typically 72 hours upon receipt), we will process your refund and automatically apply a credit to the credit card associated to your original order.
- Please allow 7-10 business days for credit to clear
- Original shipping charges will not be added to credit
- Items not returned in 100% resalable condition will be subject to restocking fee (5%-10%)
- All exchanges will be processed as a credit for return and a replacement order will need to be placed separately.
Note: Products or packages mailed directly to Volcom Headquarters without RA# will be REFUSED and returned to the sender at their cost. RA numbers are valid for only 30 days and will be returned if received after 30 day period.