Any use of this Website for an illegal or objectionable purpose is strictly prohibited. User agrees that it will not use this Website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. Such activities include, but are not limited to: (i) activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libelous, or defamatory information; (ii) activities involving the transmission of junk mail or spamming; (iii) activities involving the promotion or use of viruses; (iv) activities that violate any law, regulation or statute; and/or (v) activities that infringe upon any legally protected property right, etc. By using this Website, you agree that any and all information transmitted to, by or with the use of this Website cannot and shall not be deemed confidential or proprietary. You agree not to use any data mining, robots, scraping or similar data gathering methods. Volcom reserves the right to monitor transmissions and investigate any alleged prohibited use of this Website and to disclose any and all information relating to such prohibited use. Volcom, its officers, directors, affiliates, employees, agents, partners, subsidiaries, and/or contractors shall not assume, and expressly disclaim, any and all liability relating to an individual's illegal or prohibited use of this Website. Any violation of this or any other section contained herein may result in termination of service and or any other action Volcom determines appropriate under the circumstances.
All orders placed through the Website are subject to Volcom's acceptance. This means that Volcom may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Volcom will issue you a refund. This Website may contain typographical errors or technical inaccuracies.
Volcom Stone Rewards
The Volcom Stone Rewards Loyalty Program (“Program”) applies only to products sold on www.volcom.com and in participating Volcom retail and outlet stores in the United States and are listed on www.volcom.com/pages/store-locator in the Program ("Qualifying Products"); or the performance of an activity designated by Volcom (“Qualifying Activity”).
In order to receive the benefits of the Program, You must be an existing Volcom account holder at www.volcom.com or You must visit www.volcom.com and create and activate a Volcom account (“Membership”) prior to Your purchase of Qualifying Products or completing a Qualifying Activity. To receive the benefits of the Program when You are shopping at a Participating Volcom Retail or Outlet Store (“Volcom Store”), prior to the completion of Your sales transaction of Qualifying Products You must inform the sales associate of Your Membership by providing Your email address associated with your Membership or ask the sales associate for assistance in creating Your Membership.
Membership is open to all individuals that reside in the United States, excluding all Territories, and are at least thirteen (13) years of age or older. Volcom will not collect personally identifiable information from any person that is known to us to be under the age of thirteen (13). The Program is available only to individuals for their personal use and is limited to one (1) account per individual. Employees of Volcom, pro-form customers and persons using unpublished corporate discounts are not eligible to participate in the Program.
You will receive Program Points (“Points”) based on the purchase of a Qualifying Product or the performance of a Qualifying Activity. The amount of Points You can earn on the purchase of a Qualifying Product or performance of a Qualifying Activity will be determined by Volcom. The Points You can earn upon the purchase of a Qualifying Product(s) will be determined by the price of the product(s) after any discounts are applied to Your purchase on www.volcom.com or sales transaction in a Volcom Store and exclude taxes, shipping and handling charges. Points You can earn from the performance of a Qualifying Activity will be displayed in the promotional announcement and/or materials accompanying the Qualifying Activity. Volcom has the right to make the final decision on whether a purchase or performance qualifies for Points.
Program members earn one (1) Point for every $1.00 USD spent on Qualified Product(s) purchased on www.volcom.com or in a Volcom Store.
When purchasing Qualifying Product(s) on www.volcom.com You must be logged into Your Volcom account on the www.volcom.com website in order to earn Points from purchasing Qualifying Product(s) and/or from the performance of a Qualifying Activity. To earn Points on purchases of Qualifying Product(s) made in a Volcom Store, prior to completion of the sales transaction when a receipt is issued, You must inform the sales associate of Your Membership by providing your email address associated with your Membership or request assistance in creating a Membership.
Volcom will post earned Points to Your account within thirty (30) days from the purchase of a Qualifying Product or the performance of a Qualifying Activity. Points may only be redeemed after being posted to Your account.
Points will be deducted on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorized or fraudulent charge, or is made by or for a business.
No Points will be issued on purchases of a Qualifying Product if is returned, refunded, a credit adjustment is issued, is labeled as an unauthorized or fraudulent charge, or is made by or for a business or for a business purpose.
No Points will be issued on past purchases made prior to the Program launch or prior to your Membership in the Program.
No Points will be earned on Qualifying Product(s) purchased with Points.
No Points will be earned on Qualifying Product(s) purchased by Volcom employees, Pro-form customers and customers using unpublished discount promotions.
No Points will be earned on the purchase of a Volcom Gift Card(s).
No Points will be earned on Qualifying Product(s) purchased with a Volcom Gift Card(s) as Your only form of payment.
Points earned from purchase of Qualifying Product(s) that You return for a refund will be deducted from your overall Points balance in your account.
Points have no cash value and cannot be converted to or redeemed for cash, either directly or indirectly. Tax, shipping & handling and any other charges other than the purchase price of the Qualifying Product are not eligible for Points. Shipping and handling charges apply to all products, including items purchased with Your Points.
Points are not transferable and may not be combined with Points from other Program Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to Members’ successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
Points may be redeemed 1) for a one-time use discount code (“Reward”) on future purchases of Volcom products on www.volcom.com or in a Volcom Store; or 2) may be used to purchase certain Volcom products or experiences offered from time to time by Volcom in exchange for Points. To redeem Points for a Reward, Your Membership must be active. When redeeming Points, Points will be deducted from Your account immediately upon successful order submission when purchasing on www.volcom.com or when You redeem Points for a Reward to be used in a Volcom Store.
For purchases made on www.volcom.com, Points are available for a Reward during the order checkout process. You must be logged-in to your Volcom Customer account to apply your available Points to your current order. To use a Reward in a Volcom Store, You must first redeem your available Points for a Reward by visiting www.volcom.com/pages/volcom-stone-rewards-retail-store. A Reward issued for use in a Volcom Store is not eligible to used online at www.volcom.com.
Points must be redeemed in single increments of 100, 200, 300, 400, or 450 values. Only one (1) Reward can be applied per sales transaction and cannot be combined with other coupon or “promo” codes.
Points expire twelve (12) months from the date of Your last purchase of Qualifying Product or performance of a Qualifying Activity or Points redemption. With each purchase of Qualifying Product or performance of a Qualifying Activity or redemption of Points, the expiration of all unused Points will be extended for another twelve (12) months.
Returns of a product(s) purchased with Points will be managed as set for below.
- Returns must be returned to their original point of purchase
- A Return made in their entirety will be refunded to the original method of payment and the Points redeemed to issue the Reward will be credited back to the Membership account within thirty (30) days
- A partial Return of a multi-item purchase will be refunded to the original method of payment, but the Reward will remain used and no Points will be credited back to the Membership account
Your eligibility to achieve Basic, Plus, and VIP tiers (“Status”) in the Program is based on Your cumulative purchase(s) of Qualifying Product(s) made at www.volcom.com and in Volcom Store(s) over a twelve (12) month period. Your eligibility to move up in tier status within the Program will be updated regularly based on Your Total Purchases of Qualifying Products Minus Returns During Prior Twelve (12) Months (“Net Purchases”) of Qualifying Products as set forth below.
BASIC: Your total purchase(s) of Qualifying Product(s) is less than $100 over a twelve (12) month period beginning from the date You entered the BASIC tier status.
BASIC tier membership receives the following benefits set forth below:
- Free Economy Shipping on purchases made at www.volcom.com with no minimum threshold.
- Birthday gift of 100 points if You have successfully completed the Qualifying Activity of entering your birth month and date thirty (30) days in advance of your birth date. Your Birthday gift will be delayed if 1) You enter Your birth date one (1) or more days after your birth date, in which You will receive Your 100 Points in Your account the following year on your birthday, or 2) You enter your birth date less than 30 days before your birth day, in which case Your 100 Points will be added to your account up to 30 days after your birthday.
PLUS: Your total purchase(s) of Qualifying Product(s) is between $100 and $199 over a twelve (12) month period beginning from the date You achieved the PLUS tier status.
In addition to the BASIC tier benefits, PLUS tier members also receive:
- Access to Double Point Advantages
- Access to Triple Point Days
- Invites to Exclusive Events
VIP: Your total purchase(s) of Qualifying Product(s) is over $200 over a twelve (12) month period beginning from the date You achieved the VIP tier status.
In addition to the BASIC & PLUS tier benefits, VIP tier members also receive:
- Access to exclusive discounts and promotions offered from time to time by Volcom
- Access to Exclusive products and New Arrivals
- Free Express Shipping on purchases made at www.volcom.com with no minimum threshold
Once You reach the qualifying total in Net Purchases of Qualifying Product(s) for any member Status, Your benefits for that Status include all of the benefits associated with the preceding Status.
Your current Status in a tier lasts for twelve (12) months beginning on the date You achieved the tier Status unless you make additional purchases of Qualifying Product that moves you to the next tier. To retain Your Status in a tier, Your total Net Purchases of Qualifying Products over the twelve (12) months beginning the date your achieved Your tier Status must equal Your current tier’s minimum required total in Net Purchase of Qualifying Product.
As part of the Program, You may receive print/electronic Points Statements, Program updates and other related materials at the discretion of Volcom. Volcom reserves the right to cease providing Program updates and related materials to You.
You can view Your account activity online at www.volcom.com. For information about an individual account or any other Program-related questions or information contact Volcom Customer Service by visiting: www.volcom.com/blogs/contact-us.
To the extent provided by law, Volcom reserves the right to make Rewards and promotional offers available to select Volcom account holders based on purchase activity, geographic location, Program participation, or information supplied by You.
You may cancel Your Membership at any time by notifying Volcom Customer Service by mail, email or telephone.
We reserve the right to close your account at any time if there is no account activity for a period of two (2) years, which will result in the forfeiture of any and all accumulated Points. For the purposes of these Terms and Conditions, “account activity” shall mean any purchases, or redemption of Points. Volcom shall reasonably determine if an account is inactive at its sole and absolute discretion.
We may terminate the Program and/or your Membership at any time at Our discretion. If We do so without cause, We will provide you with at least ninety (90) days to redeem any Points you have earned prior to any termination of your Membership or the Program.
Abuse of the Program by failing to follow these Terms and Conditions, conducting any fraudulent or illegal activities, purchasing products with the intent to resell, “hacking”, misrepresenting or falsifying any facts presented to Volcom, participating in any activity disparaging to or not in the best interest of Volcom or other Volcom account holders, or conducting any other improper conduct as determined by Volcom in its sole judgment, may result in immediate cancellation of your Membership and future disqualification from Program or participation in other Volcom promotional programs, forfeiture of all Points accrued, cancellation of previously issued but unused Points, and termination of the business relationship with Volcom. In connection with the enforcement of any of the Terms and Conditions governing the Program, Volcom reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs.
Our failure to insist upon or enforce Your strict compliance with these Terms and Conditions will not constitute a waiver of any of Our rights.
Taxes may apply where required by law. You shall be responsible for any taxes that you may incur for receiving and/or redeeming Points.
All determinations by Volcom shall be final and conclusive in each case.
Volcom eGift Cards are distributed by CashStar Inc., a Delaware corporation ("CashStar"). By visiting https://volcom.cashstar.com, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these eGift Card terms and conditions ("Ts & Cs"). These Ts & Cs are subject to change without notice. Volcom eGift Cards are issued by Volcom, LLC.
Volcom eGift Cards are redeemable at volcom.com and Volcom Brand Retail Stores.
Volcom eGift Cards are available for purchase here.
With the exception of expedited shipping fees for plastic Gift Cards, no fees of any kind will be imposed on purchasers or recipients of eGift Cards in connection with the sale of Gift Cards.
To view your eGift Card balance, go to https://balance.clutch.com/volcom or call 855-330-0188.
You may not return or cancel your Volcom eGift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Cashstar Customer Support.
If you suspect that someone has copied or stolen your eGift Card, contact Cashstar Customer Support immediately. eGift Cards will not be replaced if lost or stolen without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.
You may not use en eGift Card to purchase other eGift Cards. eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGift Cards may not be transferred. Total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day.
Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the Cashstar FAQs.
All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected. If you have concerns about your order, please contact Cashstar Customer Support. Please refer to your order number, or be ready to supply your email address. We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Cashstar Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
1. Spam filter blocked email or routed it to a bulk/spam folder
2. Recipient's firewall blocked the email
3. Email inbox is over size limit
4. Invalid email address
If a spam filter is blocking Volcom Gift Cards emails from getting to an inbox, the email options will need to be modified so that Volcom Gift Cards emails are not considered spam. If you need further assistance, contact Cashstar Customer Support. Please refer to your order number, or be ready to supply your email address.
If you wish to add a personal message to en eGift Card, simply type your message in the Message field during the purchase process. Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.
CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
These Ts & Cs shall be construed in accordance with and governed by the laws of the United States and the State of California, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in San Francisco County, California, USA in all disputes arising out of or related to the eGift Cards or the volcom.cashstar.com site.
The Website contains services and features that are available to certain mobile Devices. Your carrier's normal rates and fees apply. Not all mobile services will work with all carriers or Devices. By using Volcom's mobile services, you agree that we may communicate with you by electronic means to your mobile Device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don't send your messages to a different person.
Volcom is not responsible or liable for any content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, its content, and the materials and products on this Website are provided "AS IS" and without warranties of any kind. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOLCOM DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Volcom cannot guarantee and does not promise any specific results from use of the Website. Volcom does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Volcom does not make any warranties or representations regarding the use of the materials or content on the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that use of the Website is at your own risk, and that you will be solely responsible for your use and any damage to your mobile Device, computer system or other Device in which you access the Website, loss of data or other harm of any kind that may result. Volcom reserves the right to change any and all content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Governing Law and Jurisdiction
Waiver, Severability and Entire Agreement
A cornerstone in our P.A.S.S. (Product And Social Safety) program that ensures our products are built responsibly and in compliance with the highest global social and chemical regulatory practices. In September 2010, the government of California approved a new law, which requires retailers and manufacturers operating in the state to make public the steps they have undertaken to eradicate slavery and human trafficking from their supply and distribution chain. Volcom considers the practice of slave labor and human trafficking to involve “the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery” as outlined in the Trafficking Victims Protection Act (TVPA) of 2000. As a company, we strongly condemn these practices and do not allow them to have a place in our supply chains. The following describes how we oversee our supply chains for continued compliance:
We assess the risks of slavery and human trafficking by understanding that such practices can happen anywhere. With that in mind, we regularly review our supply chain and audit all non-WRAP-certified factories that we do substantial business with to ensure that they show continued compliance with the Volcom Code of Conduct and all applicable laws, rules, and regulations. Our Code of Conduct covers issues such as maximum working hours, basic wages, respect, equality, and restriction of forced labor (amongst others).
Our verification practices include third-party audits of the entire factory, including its dormitories. We work with both Intertek and SGS for all of our audits. The auditing teams interview groups of workers, as well as individuals, without the presence of their management, to allow them to comment on their working conditions and any suspected abuse. We require every new factory in our supply chain to present a recent, passing report from a third party auditing firm or other approved auditing body to comply with the requirements for our new vendor/factory set-up.
Our audits are scheduled in advance in order to give the factory time to prepare for the visit and compile all of the necessary documentation. If an audit report ever brings up evidence regarding any violations of the Code above, we work with the factory to create a Corrective Action Plan clearly listing solutions with estimated completion dates for each non- compliant point. If a re-audit is necessary, it is un-announced, and the factory is given a two-week window. If we ever discover suspected child labor, slave labor, or forced labor, we take immediate action to correct the issue and send auditors in seven (7) days later to confirm that the factory is in compliance.
Volcom schedules audits depending on a factory'’'s past audit history. If a factory has had passing results two years in a row, they do not have to audit the third year. For WRAP- and SA8000-certified factories, we are willing to accept their certificates in lieu of a Volcom audit as long as we are able to review the full report and track the completion of their Corrective Action Plan. All of these actions help to verify that there is no human trafficking or slave labor in our supply chain.
Certification and Code of Conduct
Every year Volcom updates its vendor manual with the current requirements, and we require our entire supplier base to sign agreements noting that they have read, understood, and implemented the requirements set forth. One of these agreements is our Work Place Code of Conduct.
The Volcom Work Place Code of Conduct covers the following aspects (a copy of the Code can be found here):
Compliance with the Law
Child Labor/Young Labor/Forced Labor
Health and Safety
Freedom of Association, Discrimination, and Disciplinary Practices
Working Hours and Compensation
C-TPAT (Customs Trade Pact Against Terrorism)
Additionally, our Vendor/Manufacturing Agreement specifically requires the vendor/manufacturer to warrant and represent that “it is not engaged in, and will not engage in any activities which are in violation of any applicable domestic, foreign or international laws, rules, or regulations, including without limitation, laws, rules or regulations governing labor.”
Vendors agree to comply with the Code and to disclose the names and addresses of every factory, contractor, and sub-contractor that they use to produce raw materials and/or garments for Volcom. All of these factories, contractors, and sub-contractors must also comply with the Code, otherwise our vendors are not allowed to do business with them.
Lastly, the vendors agree to allow Volcom staff and representatives to inspect the facilities to ensure compliance by visiting or conducting audits. Volcom reserves the right to discontinue business with vendors who do not comply with the Code or who work with factories, contractors, and sub-contractors that do not comply.
Our Compliance Department continuously engages in online tutorials and webinars to continue their training and deepen their knowledge regarding slavery and human trafficking laws.
In addition to this online training, members of the design, merchandising, production, compliance, and legal teams came together on December 2, 2011 for a Corporate Social Responsibility seminar hosted by Intertek, which focused on indentifying and mitigating risks in the supply chain, particularly regarding factories’ employment practices. Volcom plans to continue this training by conducting one-on-one meetings for new hires or for employees with new responsibilities in the relevant area, as well as major group trainings whenever there are new developments within slavery and human trafficking enforcement.
Our auditing partners provide compliance seminars in China that our vendors can attend. Vendors are always welcome to contact Volcom’s Compliance Department at any time with regards to any compliance questions or concerns, and the Department will work with them to resolve any issues they may have.
Volcom has always been supportive of its most avid fans. We hope that our customers are as dedicated to eradicating slavery and human trafficking as we are. We would appreciate the opportunity to answer any questions regarding our supply chain transparency and compliance procedures.
Volcom is pleased to present this information for compliance with The California Transparency in Supply Chains Act, which we feel is a good tool to enable companies to explain their personal efforts to eradicate the practice of slave labor and human trafficking. Hopefully, with our fellow brands’ help, our combined statements will make a large impact on these dark areas of the industry and help move us towards a fairer manufacturing future.