Helpful resources

Looking for a quick fix? Click through the below links for additional assistance with your recent Volcom purchase.

Fast answersPopular Topics

  • What is your return policy?

    Volcom wants to assure you are 100% satisfied with the product you purchased, which is why we offer a FREE 45 day return period on all items ordered via phone or online store.

    Items must be in 100% resalable condition

    Return timeframe starts from original ship date

    Items purchased through retail stores must be returned to its original location

    To start a return click the "Return Your Order" link within the footer of our website ( and add the order # you wish to send back. Once an RMA # has been created a pre-paid FedEx will be provided to you in order to return your product for processing.

  • Do you ship internationally?

    We offer FREE international FedEx ground shipping to 40+ countries on orders $200 or more. Click here to view what countries we ship to.

  • Can I be notified when an item comes back in stock?

    Currently we do not have a program within our system that notifies customers of an item becoming available from a backordered status. The majority of our apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place a personal or custom order for these items. You can also check our Dealer Locator to see what retail stores and authorized dealers are in your area that might possibly have the item you're looking for in stock.

  • Do your products come with warranty?

    Yes, we do. All warranty timeframes begin from the original purchase date.

    Apparel and Accessories Warranty Policy: 90 days

    Footwear Warranty Policy: 30 days

    Bag Warranty: 1 Year

  • Can I checkout with my paypal account?

    Volcom currently accepts Visa, MasterCard, American Express, Discover charge cards and PayPal U.S. and Canadian as a form of payment for online and telesales orders. All methods of payment must be through a US or Canadian bank account. We do NOT accept international methods of payment at this time.